Terms of Service
Terms for LithiumWeb hosting, servers, website development and SEO services, including orders, acceptable use, billing and customer responsibilities.
1. Company and scope
These terms apply to services offered by LithiumWeb Online Services LLP, an Indian limited liability partnership incorporated on 29 May 2012, LLPIN AAA-9403, based in Prayagraj, Uttar Pradesh, India. Services shown on this website include shared and WordPress hosting, VPS and dedicated servers, website development and SEO. The specific service scope is set out in the accepted order, quotation or service agreement.
2. Orders and service details
Before ordering, review the plan’s price, billing period, resources, features and applicable exclusions. Confirm taxes, third-party charges, renewal pricing and any special requirements with the team. Domain searches are informational and do not reserve a domain; availability must be confirmed when registration is completed. A quotation or account-specific agreement should explain any terms that differ from the public service description.
3. Account information and responsibilities
Customers must provide accurate contact and billing details, safeguard account credentials and ensure that uploaded content and instructions may lawfully be used. Contact support promptly about suspected unauthorized access, billing errors or incorrect account information.
4. Acceptable use
Services must not be used for unlawful content or activity, malware, phishing, unauthorized access, unsolicited abusive messaging or infringement of another party’s rights. Hosting resource limits and permitted uses are set out in the selected plan or agreement. Confirm any applicable suspension, notice and restoration conditions in your service agreement before purchase.
5. Billing, renewals and cancellations
Payment schedules, renewal arrangements and cancellation procedures are governed by the invoice, client area or accepted agreement. Contact support@hostimizer.com for billing questions or a cancellation request, giving your service and invoice details. Automatic renewal, fees, deletion deadlines and cancellation notice periods apply only where stated in your accepted agreement or required by law.
6. Refund conditions
The linked Refund & Cancellation Policy preserves the company-provided seven-day money-back provision for eligible first-time shared and reseller hosting accounts, the listed non-refundable services and the 7–10 working-day processing period. Contact the legal department about account-specific eligibility or exclusions.
Read the Refund & Cancellation Policy7. Service operation and backups
Confirm backup frequency, retention, restoration options, support coverage and customer responsibilities for the selected service. Customers should maintain copies of their website files and other essential materials. Uptime and recovery commitments, where applicable, must be stated in your service agreement; this page does not establish independent security certification or a standalone service-level agreement.
8. Development and SEO projects
A written project quotation defines deliverables, revisions, access requirements, payment milestones, timelines and ownership or licensing arrangements. SEO services cover the agreed activities and do not guarantee a particular ranking, traffic volume or commercial result. Revisions and delivery commitments are limited to the accepted project agreement.
Website visitor analytics
Lovable collects visitor analytics for us. It uses no cookies, stores nothing on the visitor’s device, does not keep IP addresses and does not identify visitors. With the website’s current settings and no consent banner connected, page visits, time on page, page speed, errors and clicks are recorded for every visitor. Analytics also records where visitors came from, their country, browser, operating system and device type. Clicks are identified by their position on the page, not by button text. Detailed analytics data is kept for 90 days and daily summaries for a year. Lovable’s privacy policy explains how it handles this data.
Lovable’s privacy policyContact messages, sign-in and external services
The website separately records page paths and visit timestamps in its Lovable Cloud backend for the administrator’s visit statistics. Contact forms store the name, email, optional phone number and message in Lovable Cloud, where administrators can read and reply to them; notification emails can send those details to the configured administrator through the email service. Administrator sign-in uses Google through Lovable, and the administrator’s session and editing preference may be stored in the browser. Google Fonts receives requests when fonts load. WhatsApp and external client-area, ordering, government verification and company-profile services receive information when you visit or contact them and apply their own policies. Domain searches send the requested domain to a domain registration-data service to check availability. For retention or data-handling enquiries about contact messages or administrator data, contact legal@hostimizer.com.
9. Applicable agreements and customer rights
These terms apply alongside your accepted service agreement and applicable law. They do not impose a liability cap, waive statutory rights, require compulsory arbitration or establish exclusive court jurisdiction. Contact the legal department with a service dispute, invoice details and supporting information so the applicable agreement can be reviewed.
10. Support and legal enquiries
Business, technical and billing support: support@hostimizer.com. Website support alias: support@lithiumweb.com. Legal and grievance enquiries: legal@hostimizer.com. Phone: +91 96700 44555. Business address: DI 212, Kalindipuram, Rajrooppur, Allahabad, Uttar Pradesh 211011, India. No named grievance officer or guaranteed resolution period is stated.