Refund & Cancellation Policy
LithiumWeb refund eligibility, non-refundable services, refund processing and cancellation requests for hosting and digital services.
1. Scope
This policy applies alongside your accepted service agreement and preserves the company-provided refund provisions from Terms of Service dated 22 March 2022. Contact legal@hostimizer.com to confirm account-specific eligibility and exclusions before purchasing or requesting a refund.
2. Eligible first-time hosting accounts
A 7-day money-back guarantee applies to eligible first-time shared hosting and reseller hosting accounts. Eligibility is limited to those account types and does not extend to every service, renewal or customer account.
3. Non-refundable services
VPS, dedicated servers, domain registration, domain transfers, SSL and specified other services are non-refundable under the applicable service terms. Ask the legal department for the full exclusions applicable to your order. Development, SEO and other unspecified services have no refund guarantee under this policy; their accepted agreements and applicable law determine eligibility.
4. Refund processing
Refund processing is 7–10 working days for eligible refunds. Contact billing support for the status of a particular request.
5. Request a refund or cancellation
Contact support@hostimizer.com with the account or service identifier, invoice reference and reason for your request. Do not send passwords or complete payment-card details. You may also contact legal@hostimizer.com for questions about eligibility or disputed billing. Keep your correspondence and invoice records.
6. Cancellation and account data
A cancellation request does not automatically establish refund eligibility. Confirm the cancellation date, renewal implications and treatment of files and other account data with support under your existing agreement. Save copies of important files before ending a service. Data-deletion periods, cancellation penalties and renewal arrangements are governed by your accepted agreement and applicable law.
Website visitor analytics
Lovable collects visitor analytics for us. It uses no cookies, stores nothing on the visitor’s device, does not keep IP addresses and does not identify visitors. With the website’s current settings and no consent banner connected, page visits, time on page, page speed, errors and clicks are recorded for every visitor. Analytics also records where visitors came from, their country, browser, operating system and device type. Clicks are identified by their position on the page, not by button text. Detailed analytics data is kept for 90 days and daily summaries for a year. Lovable’s privacy policy explains how it handles this data.
Lovable’s privacy policyContact messages, sign-in and external services
The website separately records page paths and visit timestamps in its Lovable Cloud backend for the administrator’s visit statistics. Contact forms store the name, email, optional phone number and message in Lovable Cloud, where administrators can read and reply to them; notification emails can send those details to the configured administrator through the email service. Administrator sign-in uses Google through Lovable, and the administrator’s session and editing preference may be stored in the browser. Google Fonts receives requests when fonts load. WhatsApp and external client-area, ordering, government verification and company-profile services receive information when you visit or contact them and apply their own policies. Domain searches send the requested domain to a domain registration-data service to check availability. For retention or data-handling enquiries about contact messages or administrator data, contact legal@hostimizer.com.
7. Existing agreements and customer rights
This policy applies alongside your accepted agreement and does not exclude rights available under applicable law. Contact the legal department if you believe a charge or refund decision is inconsistent with your agreement or legal rights.